Payment
Q: What forms of payment are accepted?
A: We currently accept credit card and PayPal payments only.
Q: Is it safe to use my credit card on your site?
A: Yes, it is safe to use your credit card on our site. We use the latest encryption technology to ensure that your information is secure.
Q: When will my credit card be charged?
A: Your credit card will be charged at the time you place your order.
Q: Can I use more than one credit card to pay for my order?
A: No, we only accept one form of payment per order.
Orders
Q: How do I place an order?
A: You can place an order by selecting the item(s) you wish to purchase and adding them to your shopping cart. Once you are ready to check out, follow the prompts to complete your order.
Q: Can I cancel or change my order after it has been placed?
A: Once an order has been placed, it cannot be canceled or changed. However, you may return the item(s) once you receive them.
Q: What if the item I want is out of stock?
A: If the item you want is out of stock, you can sign up for our email notifications to be notified when it becomes available again.
Shipping
Q: What are the shipping options?
A: We offer standard shipping and expedited shipping. The shipping options and rates will be displayed during checkout.
Q: How long will it take to receive my order?
A: The estimated delivery time will be displayed during checkout. Please note that this is only an estimate and delivery times may vary.
Q: Do you offer international shipping?
A: No, we currently only ship within the United States.
Returns
Q: What is your return policy?
A: You may return any item within 14 days of receiving it for a refund or exchange. The item must be in its original condition with all tags attached.
Q: How do I return an item?
A: To return an item, please contact us at service@dirndlmidi.de and we will provide you with instructions on how to proceed.
Q: Who is responsible for return shipping?
A: The customer is responsible for return shipping unless the item is defective or there was an error on our part.
Contact
Q: How can I contact customer service?
A: You can contact customer service by emailing us at service@dirndlmidi.de. We will respond to your inquiry as soon as possible.